Question 1

What is the Lean Luxury™ system?

Accepted Answer

Our business model is based on negotiating on your behalf like lions. Exclusive group rates allow us to offer you the lowest rates in the industry. Best value pricing in the full-service category — 15% lower than the closest rival. We'll even recommend competitors so you can compare. If you already have an offer, we'll beat it by 15% — no risk, no hidden cost. We walk you through every invoice, contract and pricing breakdown.

Question 2

How does the payment work?

Accepted Answer

We negotiate venue rates and the hotel invoice is passed directly to you. Once you accept the offer, it's typically a 20–50% down payment per the timeline and T&Cs. After the venue is booked, we share our agreement and invoice our fee for you to process. Then we continue building out the agenda.

Question 3

What happens after the payment?

Accepted Answer

We create a custom dashboard and invite you to join. The process helps you visualize the steps, checklists and documents. We start collecting attendee information and building the agenda calendar.

Question 4

Money-back & satisfaction guarantee — is that for real?

Accepted Answer

We're deeply committed to delivering the best possible service. If you're not satisfied with our service or delivery at any stage, we will refund our service fee. Even after a refund, we still fulfill our commitment to deliver an exceptional experience. You're 100% in control — we just execute the tedious research, negotiation, coordination and logistics.

Question 5

What is the most important information to collect?

Accepted Answer

Make sure every passport expires no sooner than 6 months after return. Later, we collect dietary and allergy information. Then we select activities and restaurants and book transport to connect the dots.

Question 6

How do I plan our group schedule?

Accepted Answer

Each offsite is different. Your retreat goal should always be the guiding question. We can recommend an agenda based on best practices and tweak together.

Question 7

Until when can we change the number of participants?

Accepted Answer

Before the venue is booked, we help you collect RSVPs. Most partners allow a 10–15% +/- change in guests up to 30 days prior without penalty. Final numbers are typically confirmed no later than 30 days prior.

Question 8

Until when do we have to decide on activities and restaurants?

Accepted Answer

3-week cutoff for booking activities — earlier is advisable. Start booking restaurants immediately after the venue is booked. The shorter the notice, the harder availability becomes for groups.

Frequently asked